A Customer Experience and Process Design Consulting FirmSchedule a Free Consultation |
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Helping Businesses Achieve Customer Satisfaction ExcellenceBillings
Montana based firm helping clients increase customer satisfaction with Market Planning, Business Development and
Growth, and Business
Process Design/Improvement
based on customer driven requirements and data analysis to improve your
business.
Areas of Focus include:
What is LEAN 6 Sigma?
LEAN 6 sigma
combines both lean and six
sigma
methodologies together, in order to eliminate waste and improve upon
processes using statistical analysis of a companies own key performance
indicators. This can be done through reducing waste caused by
transportation, inventory, motion, waiting, overproduction and
over-processing, minimizing defects and developing a company culture that
continually looks for ways to improve.
We
offer a range of services and encourage you to look through our pages
detailing the benefits and features.
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What could you do with an extra 4% of Revenue to the bottom line?
Organizations who
have embraced 6 sigma have reduced cost drastically while increasing customer
satisfaction, increasing revenue, and gained a competitive advantage. How you
ask?
Customer satisfaction
is a key part of Six Sigma. Six Sigma teams are focused on the impact their to
the customer at every step. As the
project progresses, teams are guided by data derived from the customer when
making decisions that impact the end product.
When customers become
the focus of the Six Sigma improvement efforts, they respond with greater
loyalty and increased demand.
Producing
high-quality products to meet an increased demand gives organizations greater
pricing power, which leads to increased revenue and improved profitability as a
product repositions itself away from a cost leader strategy. In an organization
infused with Six Sigma expertise and training, continuous improvement is not
just a vaguely imagined objective – it becomes part of daily operations
and company culture.
Organizations that
are supported by a team of Six Sigma trained employees produce better products
that command higher prices. This dedication to quality also helps Six
Sigma-centered organizations stand apart from the rest.
Historically this can
mean a savings of 1.2 –4.5% of revenue for a company, and as the effects
compound year over year with the cultural change it can add up significantly to
the bottom line.
Current Promotions
News and ArticlesIdentifying Customer NeedsPosted on Mar 27th by Wayne WilkinsonA Recent clip from our training on Customer Satisfaction Customer Satisfaction and Process EfficiencyPosted on 19 Jan by Wayne WilkinsonToday's topic is customer transaction processes and impact on satisfaction regarding the number of steps customers go through in completing a transaction...
Value of Strategic PlanningPosted 11 Jan by Wayne WilkinsonI recently encountered a situation that should give us all pause for reflection in our current regulatory landscapes. I know of a company contracting from investments in growing markets while their core market is declining. ...
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